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Etihad’s Flying Mary Poppins: Everything You Need to Know

Etihad Airways provides a complimentary Flying Nanny programme for passengers travelling with babies, in which trained nannies assist families from boarding until landing by offering entertainment kits, cleaning up messes, and supporting parents or children. A mother who tested the service on a flight to Europe tells us how reliable and efficient the service is

Baby on a plane
Baby on a plane.

Surviving a long-haul flight with a 10-month-old baby

Flying with a baby is rarely fun.  Accompanied by her 10-month-old son, SUE WHITE took a few deep breaths, and set off on a Sydney to Europe flight, during which she would put the promise of Etihad’s Flying Nanny program‘A helping hand in the sky’ – to the test!

Adult passport: check. Baby’s passport: check. Three changes of clothes for the 10- month-old, one extra for me (just in case) and a swag of spare nappies? Check, check and check. Flying Nanny? Check.

Yes, really.

Free flying nanny service available for all passengers with kids on Etihad Airways

I’m about to fly long haul on Etihad Airways, where for the last couple of years an onboard nanny service has been part of the package.  Sounds great, right? But surely it’s only available for those in first class? Nope. Business class then? Nope. For extra hard-earned cash on top of your international ticket price? Nope: access to the program is free for every Etihad passenger travelling with kids (and for unaccompanied minors).

Flying with young children can be challenging

It’s such a simple idea that I can’t believe this is a new thing. As anyone who has flown with a young baby will confirm, it’s not always relaxing. Other passengers know it too. When parents step onboard and feel the eyes of hundreds of passengers on them, we all know the kid-free travellers are thinking only two possible things. One: That poor woman. And two: “Please God, don’t let her be sitting near me.”

The solution: the Flying Nanny program

I can almost imagine a perplexed fan of Mary Poppins working behind the scenes at Etihad Airways conjuring up a solution. “Okay. So parents worry about flying long haul with their children. And other passengers don’t love noisy kids. How do we keep everyone happy?” Cue the Flying Nanny program.  The airline sent a bunch of cabin crew to a top nannying school in the United Kingdom (Norland College) to learn about how best to help parents. Now, they ensure that one nanny (or more) is installed on every long haul flight to help families from the time of boarding until they exit.

Sue and her son exploring the plane
Sue and her son exploring the plane.

Too good to be true?

Still, everything sounds good on paper, but like most parents flying long haul with a baby for the first time, it’s with trepidation that I approach the whole experience. This is not just long haul, it’s uber long haul; Sydney to Europe courtesy of a 14-hour stint, backed up by another seven hours in the air.  Checking my pram at the gate (another benefit of flying Etihad – I’ve kept it with me for the baby to nap at the airport) and looking down at my unsuspecting 10- month-old son, I wonder if he knows what lies ahead.

Meeting the Flying Nanny: More than a mere spoonful of sugar…

Stepping onboard, we’re greeted by a smiling woman in an orange apron. “I’m Tracey, your Flying Nanny,” she chimes in a UK accent. Given Ollie is strapped to my body, Tracey can see he’s not on offer – but I can see she’d be happy to carry him if not. Instead, she grabs my hand luggage and helps us settle into our seat. 

The benefits of having a Flying Nanny

It quickly becomes apparent we’ve scored a bassinette (most airlines will do this, although there’s often stiff competition depending on the number of babies on board), a neighbour with an 11 year old and a nanny who genuinely seems to love babies. Turns out, I could have saved a lot of brain cells worrying. I could also have jammed a lot less into my carry on. 

Proactive assistance for parents

Nappies, for example. (“We have them,” offers Tracey.)  The nannies also provide entertainment kits for older kids and are proactive in explaining the service. “Call us if you need any mess cleaned up. Call us if you need nappies. Call if you need help. Call us if he needs entertaining.”

It’s nice to hear, but what’s more reassuring is that Flying Nannies actually know what they’re doing.

Enjoying card from Flying Nanny
Enjoying card from Flying Nanny.

Flying Nannies: the art of supporting parents and children

It’s easy to ‘want’ to help someone with a baby, but there’s an art to it. Talking to the Flying Nannies, I discover their training is about just this; before taking action, what will be the most useful – supporting the parent, or supporting the child?

Flying Nannies engage with the child without being overbearing

I quickly appreciate that the Flying Nannies on both our flights engage with my son, but are not ‘in his face’. While employees in regular contact with kids can be good at this, that’s more of a hit and miss proposition. (Take the enthusiastic staffer on one European train who says “Hi” to my baby before deliberately flashing a laser light in his eyes as a game.)

Baby food and Meals

Of course, it’s still a long flight, and there are downsides. Baby food here really means baby food – purees. If your bub is on more ‘solid’ solids, bring something heartier with you. Glancing at the 11 year old dining two seats away on pasta and fruit salad, it seems the older kids’ meals look pretty good. (Actually, she rejects the fruit, but kindly passes it to my son, who digs in.)

Sleep and safety

There’s also the small matter of sleep. If you do happen to jag a bassinette, it pays to be forewarned that on most airlines, if your baby is asleep and the seatbelt sign comes on you’ll have to lift him or her out.  It’s a sensible safety precaution of course, but one that leaves me feeling slightly trepidatious at the first sign of every bump.

Smooth soaring: sleeping, eating, and going to the toilet with ease

While it’s tempting to feign disaster for the nannies to work their magic, the final result is pretty low key. It’s something I often hear from parents flying long haul – the idea of it is usually worse than the reality. Ollie sleeps nine of fourteen hours on leg one (and even I clock about six hours). I eat, thanks to nannies ensuring the meals are well timed. I go to the toilet with someone keeping an eye on the sleeping bub. And I decide to test them out on the free nappies (yes, they exist). Still, it goes so smoothly I have to wonder. Is it the bassinette? My good-natured son? Or simply Tracey waving her magical stardust over the whole experience?

Even during our nanny’s breaks, I feel like I’ve had to fight off cabin crew’s offers to hold my son, which makes organising my bags and actually functioning feel very civilised. But if they’re angling for a nanny role, they have some stiff competition. The pram is at the door, and so is Tracey, with a handmade card for Ollie to celebrate his first long haul flight.  She’s delighted it went so well, and if delighted is a synonym for relieved, then so am I.

The writer flew courtesy of Etihad Airways.


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