Planning a holiday can be almost as much fun as the holiday itself! The anticipation, choosing destinations, flights and accommodation ... but we’ve all heard stories of travel plans going wrong – so what can we do to protect ourselves?
There’s a new initiative by Australia’s consumer protection agencies called 'Pack some peace of mind', which aims to help people protect their travel and holiday bookings.
And with Aussies making nine million trips overseas in the past year, it’s important to take some simple steps to make sure that your holiday runs to plan.
A good reputation and consistent customer service is key when dealing with travel agents – whether online or in a ‘bricks and mortar’ outlet.
Check out review sites like TripAdvisor, investigate the company on social media and ask friends for their recommendations.
Travel agents should be accredited and the Australian Federation of Travel Agents (AFTA) can help you find one that is. Any business that you use to book a holiday – whether online or in person – should have a clearly stated refund and complaint handling policy.
Even the way you pay for your holiday can increase your chances of refunds.
Credit cards often attract surcharges, but this can be a small price to pay as they offer chargeback protections, which consumers can seek from their bank if they don’t get what they paid for.
Chargebacks may be available on purchases made with credit cards or with Mastercard or Visa debit cards when ‘credit’ is selected. Chargebacks aren’t available when paying with ‘cheque’ or ‘savings’ on debit cards, cash, cheque, money transfer, direct debit or BPAY.
And the other important thing to remember is that things can go wrong even before you leave on your dream holiday, so after you book your getaway, protect yourself with travel insurance.
For more ways to ensure that your dream holiday is just that – and not a nightmare! – visit packsomepeaceofmind.gov.au